It has been an exciting time here at Prosell. Last week we had the pleasure of going to DevLearn in Las Vegas! It was one of our biggest conferences this year and we are very proud to have won “Best Onboarding/Employee orientation Solution” at DemoFest.
If you’ve never attended DemoFest, it’s like a science fair where you can see live demonstrations of different learning technologies and vote for your favourite! The On.Board team were there with Jenna Wisniewski from Comcast, Sr.Program Manager of Learning and Development, demonstrating an application of our platfrom for their Technical Operations Field Engineering team.
This iteration of our platform was developed to help field based engineers experience a more field based onboarding process. We also built in easier means for managers to support their new hires and increase “first time fix rates”. Our platform leverages the features of mobile devices to capture evidence and share this with a nominated coach to validate competency in the field. Our solution in conjunction with the excellent team at Comcast substantially increased engagement, learning transfer and accelerated speed to competence.
Some of the key components were:
– Connectivity with manager/trainer
– Tracking and feedback loop on completed activities
– Activities built for a “mobile first” platform – incorporating the use of mobile features and forms for validation of competence in the field
– Advanced reporting, displaying both learner and manager involvement
Due to its success Comcast are now using this ‘best onboarding’ approach to support other teams including B2B sales, customer service teams and inbound/retention teams.
Curious? If you would like to find out more and see how this best onboarding solution helped increase engagement and learning retention at Comcast, watch our a recording of our recent webinar“DemoFest: Best Employee Onboarding Solution”