We are proud to have been accepted onto the agenda for this year’s annual SITE conference (Society of Insurance Trainers and Educators).
Guy Sellwood will be SITE New Orleans to share his thoughts on ‘Culture change as a response to increased automation in the workplace’.
There are many predictions about how advances in automation and particularly machine learning will alter the workplace, not least for customer facing roles. However, research seems to agree one thing; that there will be increased need for emotional and social skills in the future workforce. McKinsey predict that demand for social and emotional skills will rise 26% by 2030, across all industries.
What does this mean for the Learning and Development function? Developing social and emotional skills in an age when many workers are screen-bound may present interesting challenges. Technology itself will no-doubt can play a part, the use of VR to develop empathy is one such option. However, this session will focus on how a workplace culture that promotes coaching, feedback and interpersonal communication is instrumental for developing social growth.
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