Our team spotlight this month is on Daniela Kelly, Prosell’s Program and Operations Manager. Daniela manages the core business processes that enable all client facing projects to run efficiently and effectively. For On.Board, this involved overseeing the onboarding security through ISO27001 accreditation and its ongoing maintenance and evolution. Where Prosell delivers blended learning, Daniela looks after key accounts and ensures training programs are delivered according to the project brief and client’s expectations. On any given day, she could be chairing an information security management review meeting, hosting a briefing webinar for Prosell’s US training consultant team on an upcoming project, managing client comms to ensure their learners are prepared or discussing information security enhancements with the On.board project manager.
When we asked Daniela what aspects of her role she enjoys the most, she had this to say.
“I love the fact that in my role there are always surprises! Going through ISO27001 accreditation was a real eye-opener. I expected it to be challenging but I wasn’t necessarily expecting it to be so interesting. It made us look at all aspects of our business, including data integrity and onboarding security for our clients. It provides a really robust framework for making business decisions but in a dynamic and pragmatic way. Regular reviews and audits mean that if something needs improving, or changing completely, we have a defined and measurable procedure for making those adjustments. I’ve also managed Prosell’s ISO9001 and Investors in People accreditations for several years, so I suppose I am quite a ‘process person’!
Having said that, there’s nothing I enjoy more than working directly with clients and our training teams throughout the US and Europe on Prosell’s blended learning programs. I get to work directly with the learners in many cases, making sure they’re prepared for their upcoming development programs, troubleshooting and – best of all – I get to see all of their feedback! It can be quite a juggling act, keeping all the client stakeholders informed and happy, managing learners’ expectations and solving any issues and making sure there are no gaps in the logistics of delivering a 10-week development program across multiple locations, in several languages, with a remote training team. Current technology certainly makes communicating across distance and time zones relatively straightforward but what I enjoy is fostering the spirit of collaboration and being part of a team, which ultimately means that we deliver a great learning outcome for our key customers.
I suppose I get the best of both worlds. It is really satisfying to know that our On.Board users can rely on our platform to offer onboarding security, underpinned by a process of continuous review and improvement. But I still get to have great conversations with customers and our training consultants and know that we are delivering a valuable, face-to-face learning experience, often complemented by On.Board, as well. It’s a win-win!”
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